FAQ

What timing should I allow?

After authorization, allow 1–2 business days for preparation and then an estimated 4–6 business days for carrier travel after dispatch.

Can a new unused item be returned?

Yes, when eligible. Defective products can also be reported, and exchanges are accepted. Begin the request within 30 days of delivery.

How do I mail an approved return?

Follow the confirmed directions and use the free prepaid label included in the parcel. No restocking fee applies. Approved refunds are initiated within 10 days.

Where can I ask another question?

Available payment methods appear in secure checkout. Use Contact Us for help with a listing, order, tracking, return or privacy.